Privacy Policy

Last Updated: 22 Aug 2025

1. Introduction

Myoko Hospitality Management (“we,” “our,” “us”) is committed to protecting the privacy of our guests, property owners, partners, suppliers, contractors, employees, and job applicants.

We handle personal information responsibly, securely, and in accordance with applicable privacy and data protection laws in Japan.

This Privacy Policy explains what personal data we collect, how we use it, and the rights you have. By using our website [www.myoko-hospitality.com], applying for a job, or engaging with our services, you consent to this policy.

2. Personal Data We Collect

We may collect personal information in the following ways:

Guests and Clients

  • Name, contact details, nationality, passport/visa details (where legally required).

  • Booking and stay information (dates, property details, services requested).

  • Payment details (credit card, bank transfer, or mobile payment).

  • Reviews, feedback, and communication history.

  • Security information (e.g., CCTV recordings at managed properties).

Suppliers, Contractors, and Partners

  • Contact details of company representatives.

  • Financial details necessary to process payments.

  • Records of communication and agreements.

Employees and Job Applicants

  • Application and recruitment information (CV, work history, qualifications, references).

  • Identification details (passport, residence card, work permit).

  • Employment records (emergency contacts, bank account, tax and social insurance details).

  • Performance reviews, training, and payroll records.

  • Any other information you provide to us during your application or employment.

Automatically Collected Information

  • Log data (browser type, IP address, pages visited).

  • Device and location information (if enabled).

  • Cookies and tracking technologies to improve website performance.

3. How We Use Personal Data

We may use your personal information for the following purposes:

For Guests and Clients

  • To process bookings, payments, and services.

  • To communicate about reservations, changes, or inquiries.

  • To improve services and tailor your experience.

For Employees and Job Applicants

  • Job applicants must be at least 18 years old at the time of application.

  • To assess and process job applications.

  • To verify work eligibility, qualifications, and references.

  • To maintain accurate employment records (e.g., payroll, tax, and social insurance).

  • To ensure workplace health, safety, and compliance with legal obligations.

For All

  • To comply with applicable laws and regulations.

  • To ensure security, prevent fraud, and protect company property.

  • To send you marketing communications (only if you have consented).

4. Sharing of Personal Data

We may share your information with:

  • Service providers (IT, payment processing, cleaning, maintenance, staffing).

  • Booking platforms and travel partners involved in your reservation.

  • Legal and regulatory authorities when required by law.

  • Professional advisors (lawyers, accountants, auditors).

  • Successors or investors in case of business restructuring.

  • With your consent, selected third parties for marketing or promotions.

We do not sell personal data to third parties.

5. Data Security and Retention

We use reasonable technical and organizational measures (e.g., encryption, access controls, secure servers) to protect your data from unauthorized access, misuse, or loss.

We only retain personal data for as long as necessary to fulfill the purpose it was collected for, or as required by law. After that, we securely delete or anonymize it.

6. Children and Minors

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18 without parental or guardian consent.

If we learn that we have collected such data without consent, we will delete it.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please check their policies before providing personal information.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your personal data.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at contact@myoko-hospitality.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Site and services after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

Myoko Hospitality Management
2228-1 Sekigawa, Myoko, Niigata
Email: contact@myoko-hospitality.com